{"id":14,"date":"2026-04-12T09:03:02","date_gmt":"2026-04-12T09:03:02","guid":{"rendered":"http:\/\/tuma-fundi.local\/?page_id=14"},"modified":"2026-04-12T09:03:02","modified_gmt":"2026-04-12T09:03:02","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/tumafundi.co.ke\/?page_id=14","title":{"rendered":"Terms Of Service"},"content":{"rendered":"<p><style>\n.tos-container {\n  max-width: 800px;\n  margin: 0 auto;\n  padding: 20px;\n  font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, sans-serif;\n  line-height: 1.6;\n  color: #333;\n}\n.tos-title { font-size: 2.2em; margin-bottom: 0.5em; color: #1a1a1a; }\n.tos-intro { font-size: 1.1em; margin-bottom: 2em; }\n.tos-section h2 { font-size: 1.5em; margin: 2em 0 1em; color: #2c3e50; border-bottom: 2px solid #3498db; padding-bottom: 0.5em; }\n.tos-section h3 { font-size: 1.2em; margin: 1.5em 0 0.8em; color: #34495e; }\n.tos-list { margin: 1em 0; padding-left: 1.5em; }\n.tos-list ul, .tos-list ol { margin: 0.5em 0; }\n.tos-emphasis { font-weight: bold; color: #e74c3c; }\n.tos-contact { background: #f8f9fa; padding: 1.5em; border-left: 4px solid #3498db; margin-top: 3em; }\n@media (max-width: 768px) { .tos-container { padding: 15px; } .tos-title { font-size: 1.8em; } }\n<\/style>\n<\/p>\n<div class=\"tos-container\">\n<h1 class=\"tos-title\">Terms of Service<\/h1>\n<p class=\"tos-intro\">These Terms of Service (&#8220;Terms&#8221;) govern your access to and use of the Tuma Fundi platform, including the website, mobile application, and related services (&#8220;Platform&#8221;). By using Tuma Fundi, you agree to these Terms.<\/p>\n<div class=\"tos-section\">\n<h2>1. The Tuma Fundi Marketplace<\/h2>\n<h3>1.1 Platform Role<\/h3>\n<p>Tuma Fundi is a technology-enabled marketplace and coordination platform connecting:<\/p>\n<ul class=\"tos-list\">\n<li>Clients\u2014Individuals, businesses, or institutions seeking services<\/li>\n<li>Fundis\u2014Independent skilled service providers<\/li>\n<\/ul>\n<p>Tuma Fundi facilitates:<\/p>\n<ul class=\"tos-list\">\n<li>Discovery<\/li>\n<li>Communication<\/li>\n<li>Booking<\/li>\n<li>Payment processing<\/li>\n<li>Service coordination (verification, dispatch)<\/li>\n<\/ul>\n<p>Tuma Fundi does not perform the services directly.<\/p>\n<h3>1.2 Independent Contractor Status<\/h3>\n<p>Fundis are independent contractors and are not employees, agents, or partners of Tuma Fundi.<\/p>\n<p>Fundis are solely responsible for:<\/p>\n<ul class=\"tos-list\">\n<li>Tools and equipment<\/li>\n<li>Transport<\/li>\n<li>Assistants or subcontractors<\/li>\n<li>Work quality<\/li>\n<li>Tax obligations (including turnover tax)<\/li>\n<li>Insurance (if applicable)<\/li>\n<\/ul>\n<p>Nothing in these Terms shall be construed as creating an employer-employee relationship, joint venture, partnership, or agency.<\/p>\n<h3>1.3 No Guarantee or Endorsement<\/h3>\n<p>Any designation such as Verified, Star Rated, Top Fundi, or Recommended means only that the Fundi has completed platform registration and met internal platform criteria.<\/p>\n<p>These badges do not constitute:<\/p>\n<ul class=\"tos-list\">\n<li>Skill certification<\/li>\n<li>Professional licensing<\/li>\n<li>Guarantee of quality<\/li>\n<li>Guarantee of availability<\/li>\n<\/ul>\n<p>Clients are responsible for confirming suitability for each task.<\/p>\n<\/div>\n<div class=\"tos-section\">\n<h2>2. User Representations &amp; Warranties<\/h2>\n<p>By using Tuma Fundi, you confirm:<\/p>\n<h3>2.1 Identity<\/h3>\n<p>You are using your real name as per Kenyan National ID, Alien ID, or Passport (where applicable). Providing false identity information may result in account suspension or termination.<\/p>\n<h3>2.2 Legal Capacity<\/h3>\n<p>You are 18 years or older and have legal capacity to enter into contracts.<\/p>\n<h3>2.3 Legal Compliance<\/h3>\n<p>Users agree to comply with the Laws of the Republic of Kenya, Computer Misuse and Cybercrimes Act, Consumer Protection Act, Data Protection Act (Kenya), and any other applicable regulations.<\/p>\n<h3>2.4 Platform Conduct<\/h3>\n<p>Users shall not:<\/p>\n<ul class=\"tos-list\">\n<li>Use abusive or threatening language<\/li>\n<li>Engage in discrimination or harassment<\/li>\n<li>Request illegal services<\/li>\n<li>Request prohibited substances<\/li>\n<li>Use platform for fraudulent activity<\/li>\n<\/ul>\n<p class=\"tos-emphasis\">Violation may result in immediate suspension.<\/p>\n<h3>2.5 Recording &amp; Privacy<\/h3>\n<p>Users may not record audio or video, take photos, or share personal details without explicit consent. This is aligned with the Kenya Data Protection Act.<\/p>\n<\/div>\n<div class=\"tos-section\">\n<h2>3. Fundi-Specific Requirements<\/h2>\n<p>If registering as a Fundi, you further confirm:<\/p>\n<h3>3.1 Right to Work<\/h3>\n<p>You have the legal right to work in Kenya.<\/p>\n<h3>3.2 Professional Licensing<\/h3>\n<p>Where required, you must hold EPRA license (electricians), NCA registration (construction), plumbing certification, or other relevant professional certifications. Tuma Fundi may request documentation at any time.<\/p>\n<h3>3.3 Good Conduct<\/h3>\n<p>Tuma Fundi reserves the right to request Certificate of Good Conduct, reference checks, or previous work verification. Failure to comply may lead to account suspension.<\/p>\n<\/div>\n<div class=\"tos-section\">\n<h2>4. Service Agreement<\/h2>\n<h3>4.1 Contract Formation<\/h3>\n<p>When a Client requests a job and a Fundi accepts, a direct service agreement is formed between Client and Fundi. Tuma Fundi is not a party to this agreement.<\/p>\n<h3>4.2 Scope of Work Documentation<\/h3>\n<p>Users are required to document scope of work, materials, timeline, and price inside the Tuma Fundi platform. This serves as evidence in case of disputes.<\/p>\n<\/div>\n<div class=\"tos-section\">\n<h2>5. Payments &amp; Platform Fees<\/h2>\n<h3>5.1 Platform Payments<\/h3>\n<p>All payments must be made through M-Pesa, Card, or other approved platform methods.<\/p>\n<h3>5.2 Platform Fees<\/h3>\n<p>Tuma Fundi charges service fees, processing fees, and subscription fees (where applicable). These fees are non-refundable unless otherwise determined by Tuma Fundi.<\/p>\n<h3>5.3 Non-Circumvention Clause <span class=\"tos-emphasis\">(Very Important)<\/span><\/h3>\n<p>Users agree not to share personal contact details, conduct payments outside the platform, or bypass the platform after introduction.<\/p>\n<p class=\"tos-emphasis\">Violation may result in permanent account suspension, loss of platform access, and legal action (where applicable).<\/p>\n<\/div>\n<div class=\"tos-section\">\n<h2>6. Cancellations &amp; Refunds<\/h2>\n<p>Tuma Fundi reserves the right to charge cancellation fees, apply rescheduling fees, or refund partially where appropriate. Refund decisions are at Tuma Fundi\u2019s discretion.<\/p>\n<\/div>\n<div class=\"tos-section\">\n<h2>7. Limitation of Liability<\/h2>\n<p>To the maximum extent permitted by Kenyan law, Tuma Fundi is not liable for property damage, personal injury, loss of income, poor workmanship, project delays, or disputes between users. Tuma Fundi acts solely as a facilitator.<\/p>\n<\/div>\n<div class=\"tos-section\">\n<h2>8. Insurance<\/h2>\n<p>Tuma Fundi does not provide worker insurance, liability insurance, or tools insurance. Fundis are encouraged to obtain WIBA insurance, personal accident insurance, and liability cover.<\/p>\n<\/div>\n<div class=\"tos-section\">\n<h2>9. Dispute Resolution<\/h2>\n<h3>9.1 Mediation<\/h3>\n<p>Users agree to attempt mediation through the Tuma Fundi Support Team.<\/p>\n<h3>9.2 Arbitration<\/h3>\n<p>If unresolved, arbitration in Nairobi via the Chartered Institute of Arbitrators (Kenya Branch).<\/p>\n<h3>9.3 Governing Law<\/h3>\n<p>These Terms are governed by the Laws of the Republic of Kenya.<\/p>\n<\/div>\n<div class=\"tos-section\">\n<h2>10. Account Suspension<\/h2>\n<p>Tuma Fundi reserves the right to suspend accounts for fraud, abuse, non-payment, bypass attempts, or illegal activity without prior notice.<\/p>\n<\/div>\n<div class=\"tos-section\">\n<h2>11. Platform Modifications<\/h2>\n<p>Tuma Fundi may modify platform features, update pricing, or update policies. Users will be notified where applicable.<\/p>\n<\/div>\n<div class=\"tos-section\">\n<h2>12. Force Majeure<\/h2>\n<p>Tuma Fundi shall not be liable for natural disasters, system failures, network outages, or government restrictions.<\/p>\n<\/div>\n<div class=\"tos-contact\">\n<h2>13. Contact Information<\/h2>\n<p><strong>Tuma Fundi Limited<\/strong><br \/>View Park Towers 16th floor suite 1604<br \/>Monrovia street, Nairobi<br \/>info@tumafundi.co.ke<\/p>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Terms of Service These Terms of Service (&#8220;Terms&#8221;) govern your access to and use of the Tuma Fundi platform, including the website, mobile application, and related services (&#8220;Platform&#8221;). By using&#8230;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-14","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/tumafundi.co.ke\/index.php?rest_route=\/wp\/v2\/pages\/14","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/tumafundi.co.ke\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/tumafundi.co.ke\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/tumafundi.co.ke\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/tumafundi.co.ke\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=14"}],"version-history":[{"count":1,"href":"https:\/\/tumafundi.co.ke\/index.php?rest_route=\/wp\/v2\/pages\/14\/revisions"}],"predecessor-version":[{"id":367,"href":"https:\/\/tumafundi.co.ke\/index.php?rest_route=\/wp\/v2\/pages\/14\/revisions\/367"}],"wp:attachment":[{"href":"https:\/\/tumafundi.co.ke\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=14"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}